Certificate in ITIL (CITIL)

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About Course

Certificate in ITIL (CITIL) is a short-term program aimed at providing students with a comprehensive understanding of IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) framework. The course covers topics such as ITIL service lifecycle, service strategy, service design, service transition, service operation, and continual service improvement. Upon completion, students can pursue careers in IT service management, project management, or IT operations.

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What Will You Learn?

  • ITIL service lifecycle and its five stages: service strategy, service design, service transition, service operation, and continual service improvement
  • IT service management processes, such as incident management, problem management, change management, and service level management
  • ITIL roles and responsibilities, such as service owner, service manager, and service desk analyst
  • ITIL key concepts, such as service catalog, service portfolio, service desk, and service level agreement (SLA).

Course Content

Hi, Learner You will get course access after 2-3 hours of successful payment

IIECM
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The International Institute of E-Commerce and Management was founded by a group of passionate individuals who have immense experience as well as expertise in the field of E-Commerce.