This policy outlines the terms and conditions for cancellations, returns, and refunds for services and products offered through IIECM. By using our services, you agree to comply with this policy. Please read it carefully before making any purchase, cancellation, or return request.
1. Definitions
1.1. Company / We / Us / Our refers to the platform operating IIECM.
1.2. Goods / Services refer to any products or services (online or offline) offered through the platform.
1.3. Order means a request placed by you to purchase goods or services.
1.4. Website refers to IIECM.
1.5. You / User refers to the individual or entity accessing or using the website or services.
2. Cancellation Requests
2.1. Cancellation requests must be submitted in writing via official communication channels such as email or website forms.
2.2. Requests must include relevant details such as service name, order/reference number, and reason for cancellation.
2.3. All cancellation requests are subject to verification and approval.
3. Cancellation Period
3.1. You are entitled to cancel your order within 7 days of purchase or delivery without providing a reason.
3.2. The cancellation period may vary depending on the service and will be specified during booking.
3.3. Requests made after the allowed period may attract cancellation fees or may not be eligible for refunds.
4. Refund Eligibility
4.1. Refund eligibility depends on the specific terms of the service or product purchased.
4.2. Non-refundable services or items will be clearly indicated at the time of purchase.
4.3. Only regular-priced goods/services are eligible for refunds; discounted or sale items may not be refundable unless required by law.
4.4. If eligible, refunds will be processed within 14 days after receiving the returned goods or cancellation approval.
4.5. Refunds will be issued using the same payment method used during purchase, without additional charges.
5. Conditions for Returns
5.1. To be eligible for a return, goods/services must have been purchased within the last 7 days.
5.2. Goods must be in their original condition and unused.
5.3. The following are not eligible for return:
- Customized or personalized items/services
- Items/services that deteriorate quickly or have expired
- Items not suitable for return due to hygiene or health reasons once opened
- Items/services that are inseparably mixed with others after delivery
5.4. We reserve the right to refuse returns that do not meet these conditions.
6. Return Process
6.1. You are responsible for the cost and risk of returning goods/services.
6.2. Returns should be sent to: Lingampally, Telangana, India.
6.3. We are not responsible for items lost or damaged during return shipping.
6.4. We recommend using a trackable and insured shipping method.
6.5. Refunds will only be processed after receiving the returned item or valid proof of return.
7. Cancellation Fees
7.1. Cancellation fees may apply depending on the timing of the request and service terms.
7.2. Fees may be deducted from the refund amount or charged separately.
7.3. We reserve the right to modify or waive fees at our discretion.
8. Force Majeure
8.1. In case of unforeseen events beyond our control (such as natural disasters, government restrictions, or emergencies), services may be canceled.
8.2. In such cases, we will attempt to provide alternatives or applicable refunds.
9. Communication
9.1. All communication will be made using the contact details provided during booking.
9.2. It is your responsibility to ensure that your contact information is accurate and up to date.
9.3. We are not liable for issues arising from missed communications.
10. Gifts
10.1. If an item was marked as a gift and shipped directly to you, you may receive a gift credit upon return.
10.2. If the item was not marked as a gift, refunds will be issued to the original purchaser.
11. Amendments to Policy
11.1. We reserve the right to modify or update this policy at any time without prior notice.
11.2. Changes will take effect immediately upon being posted on the website.
11.3. Users are encouraged to review this policy periodically.
12. Contact Us
If you have any questions regarding this policy, please contact us:
📧 support@etailedindia.com
By using our services, you confirm that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.
